Privacy Policy

1. Overview

At Agentify, we take your trust and the security of your business and customer data extremely seriously. This Privacy Policy describes how Agentify("we", "us", or "our") collects, uses, processes, and protects your information when you subscribe to our SaaS, integrate our chat widgets, or access our dashboards.

2. Data We Collect

To provide our autonomous assistant and dashboard services, we collect:

• Account Details: Personal identifiers such as name, email, billing address, and transaction histories when checking out through Bachs.
• Knowledge Base Materials: Website URLs, documents, FAQs, and files you explicitly submit to train your custom AI assistant.
• Conversation Transcripts & Leads: Message histories, visitor names, phone numbers, and emails captured during active chat interactions for dashboard displays and lead routing.
• Usage Analytics: IP addresses, browser dimensions, referral parameters, and widget load times to calculate server capacity and performance metrics.

3. How We Process Knowledge Data

We employ highly sandboxed vector databases (utilizing Supabase pgvector) to process knowledge material:

• Your scrapers execute within polite constraints and respect robots.txt instructions.
• Trained indices are isolated by account and are never mixed with other organization clusters.
• We never use your custom business materials or captured lead transcripts to train public or foundational baseline models without your express authorization.

4. Sharing of Data

We do not sell, rent, or trade your organization data, lead lists, or chat histories to third parties. We share data only with authorized processors necessary for SaaS delivery, including cloud hosting databases, email networks (e.g. Resend), and payment processing (Bachs).

5. Cookies, Advertising & Analytics

We use first-party cookies and localStorage for sign-in sessions, preferences, preview claims, and campaign attribution (UTM parameters). We also use the Meta Pixel and Google tag to measure page views, signup starts, preview builds, and subscription starts so we can improve our advertising and product.

• These providers may set cookies and receive device, browser, IP address, and event data.
• You can block or delete cookies in your browser settings; core account features may stop working.
• You can opt out of personalized advertising through your Meta and Google ad settings.

6. Security Standards

Agentify maintains strict safety protocols. All active connections utilize TLS encryption. Database access conforms to strict Row Level Security (RLS) policies, preventing unauthorized queries. Passwords and credentials remain fully protected behind Supabase Authentication.

7. User Rights

Under relevant global compliance guidelines (e.g., GDPR, CCPA), you have the right to inspect, update, or delete your account data, knowledge logs, and captured lead logs. Contact our support team at support@yourdomain.com to submit requests.

8. Email Preferences & Unsubscribe

You can opt out of non-essential email at any time:

• Click the Unsubscribe link at the bottom of any marketing email.
• Email support@yourdomain.com with the subject "Unsubscribe" and we will process it promptly.
• Turn off optional notifications in your dashboard notification settings.

Transactional messages about billing, security, and your account will still be sent while you have an active account.

9. Contact

Agentify, [Postal address required]. Email support@yourdomain.com.